In May 2019, a comprehensive investigation was launched and the relevant authorities were notified. Since then, we have been working to understand the causes of the errors and to ensure that we rectify these. We have also been working to pay compensation to customers who have paid too much. We naturally repay the amount overcollected, but we also compensate customers for the period during which they should have had the money at their disposal.
To minimise the risk of further instances of overcollection, we have suspended collection for a number of debt collection cases until they have been reviewed and any errors have been corrected. Moreover, no interest accrues for as long as the collection of debt is suspended.