In May 2019, a comprehensive investigation was launched and the relevant authorities were notified. Since then, we have been working to understand the causes of the errors and to ensure that we rectify these. We have also been working to ensure that customers who have paid too much receive repayment of their money as well as compensation for the period during which they should have had the money at their disposal.
To further minimise the risk of overcollection of debt, we suspended collection for a number of debt collection cases until they have been reviewed. We also suspended interest accrual on all active debt collection cases unless it has been verified to be correct.