Delays in our tax services
One issue relates to delays in paying dividend tax repayments on some US securities to customers in the period from 2015 to 2019. It affects around 2,200 of our customers across the Nordic countries and Luxembourg, the vast majority in Denmark. The second issue relates to delays in our tax reclaim service, affecting around 2,900 of our customers, mainly customers holding a custody account in Denmark.
We have updated our processes to prevent such issues from reoccurring and set up a task force who has handled the backlog of outstanding reclaims.