Infinite loan terms

For a number of customers the term of their loan have unfortunately become infinite, due to a lack of controls, which we failed to inform them about. In addition, we failed to follow up to ensure that customers had an appropriate repayment profile. The loan term had become infinite because payments did not cover interest accrued after interest rate increase in a period between 2007 and 2012.

Adjustments were made to ensure none of the affected loans have infinite terms and system changes are implemented, so that if the interest rate changes, we are able to prevent the loan term from extending beyond a certain limit.

Customers affected and information to them

Less than 100 of our personal customers in Denmark are affected by the issue. All the affected customers will be offered a compensation. 

Numbers below updated 1 February 2021

Less than 100 customers estimated to be affected

All customers informed about being affected

Customers compensated
Begins in Q1 2021

Timeline

  • Oct. 2020 –  Affected customers receive information about their loans with infinite terms

    In October 2020, we inform affected customers about their loan terms being infinite and that we therefore had reset the interest rate on their loan. We ensure them that we will return with a proposal on how to best repay the loan as well as providing them further information on the future interest rate on their loan.

    We are still analysing a number of loans that potentially have unusually long terms, and if we discover anomalies, we will provide information and advice to affected customers accordingly.

  • Oct. 2020 – Mitigating the issue

    In October 2020, adjustments are made to ensure none of the affected loans have infinite terms.

  • Sept. 2020 – The issue is identified and an internal review is initiated

    In September 2020, we identify a group of customers for whom the term of a loan is infinite. To assess the scope of the problem, an internal review is initiated.

    We also decide to review a number of loans with unusually long terms, in relation to which the customers may need advice and adjustment of the terms.

Want to know more?

Customers

Are you or do you think you are affected by the issue?

We will contact affected customers directly.
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