Infinite loan terms
Adjustments were made to ensure none of the affected loans have infinite terms and system changes are implemented, so that if the interest rate changes, we are able to prevent the loan term from extending beyond a certain limit.
In October 2020, we inform affected customers about their loan terms being infinite and that we therefore had reset the interest rate on their loan. We ensure them that we will return with a proposal on how to best repay the loan as well as providing them further information on the future interest rate on their loan.
We are still analysing a number of loans that potentially have unusually long terms, and if we discover anomalies, we will provide information and advice to affected customers accordingly.
In October 2020, adjustments are made to ensure none of the affected loans have infinite terms.
In September 2020, we identify a group of customers for whom the term of a loan is infinite. To assess the scope of the problem, an internal review is initiated.
We also decide to review a number of loans with unusually long terms, in relation to which the customers may need advice and adjustment of the terms.