Interest on reminder fees
In connection with the analysis of the debt collection issue, we have found that we have wrongfully collected interest on reminder fees. The error arose in connection with an amendment of the Danish Interest Act (Renteloven) to which our systems were not adapted.
We are currently reviewing all reminder fees that we have charged in Denmark since 2005 – this concerns about 347,000 customers. In how many cases interest on reminder fees has been charged is still unclear. Customers who have paid interest on reminder fees will of course be reimbursed and will receive compensation for the time that the money should have been at their disposal.
We have, however, in our ongoing review of the reminder fees issue in Denmark, recently identified potential issues related to another type of reminder fee, which we are still examining the cause and extend of.
At this stage, our analysis show that half of the customers affected to have paid under DKK 10 in interest on reminder fees. We are still in the process of analysing the issue and have also identified cases with significantly larger amounts.
We have identified a similar issue in Norway, where up to 190,000 customers can be affected. We are looking into the scope of the issue there and the economic consequences, but expect the average compensation amount to be higher in Norway.
We have made sure to stop the wrongful charging of new reminder fees – in Denmark as well as in Norway – and will ensure that all potentially affected customers in both countries are informed of the issue as quickly as possible.