Customers affected and information to them
Numbers below updated 23 February 2022
*Reduced by 150 in June 2021 based on updated analyses.
The remaining customers potentially affected are not yet informed because it e.g. are closed estates.
Affected customers begin to receive compensation.
In November 2020, Danske Bank begins notifying potentially affected customers of the issue by letter and via danskebank.dk. We also send out a press release.
Danske Bank provides a full written account of the debt collection case to the Danish Financial Supervisory Authority (DFSA), which includes the voluntary deficit sales agreements via home.
Danske Bank stops the practice. Today, we have procedures that ensure that we treat all real estate agents equally, including home.
As part of the investigation into the debt collection case, it is discovered that Danske Bank does not negotiate fee proposals from real estate agent home, while fee proposals from other real estate agents are negotiated. To assess the scope of the problem, an internal review is initiated to understand the problem.
Media, investors & analysts
Press releases on the issue:
23 Feb 2022: Update on the remediation of legacy issues
17 Nov 2020: Voluntary deficit sales agreements via Home (Danish)
26 Oct 2020: Not acceptable business procedure (Danish)
You can also visit our news archieve or see supervisory reations