Customers affected and information to them
Numbers below updated 6 April 2021
Nov. 2020 – We begin to inform potentially affected customers
In November 2020, Danske Bank begins notifying potentially affected customers of the issue by letter and via danskebank.dk. We also send out a press release.
Sept. 2020 – Information to relevant authorities
Danske Bank provides a full written account of the debt collection case to the Danish Financial Supervisory Authority (DFSA), which includes the voluntary deficit sales agreements via home.
July 2019 – Danske Bank stops the practice
Danske Bank stops the practice. Today, we have procedures that ensure that we treat all real estate agents equally, including home.
March 2019 – The issue is identified and an internal review is initiated
As part of the investigation into the debt collection case, it is discovered that Danske Bank does not negotiate fee proposals from real estate agent home, while fee proposals from other real estate agents are negotiated. To assess the scope of the problem, an internal review is initiated to understand the problem.
Media, investors & analysts
Press releases on the issue:
17 Nov 2020: Voluntary deficit sales agreements via Home (Danish)
26 Oct 2020: Not acceptable business procedure (Danish)
You can also visit our news archieve or see supervisory reations