Customers affected and information to them
Numbers below updated 1 February 2021
Nov. 2020 – Potentially affected customers begin to receive information
In November 2020, we begin informing potentially affected customers that we are investigating whether the practice led the customer to pay estate agent fees that were too high. We inform by letter and via danskebank.dk and also send out a press release.
Read more (Danish)
July 2019 – Danske Bank stops the practice
In July 2019, we stop the practice and today, we have procedures that ensure that we treat all real estate agents equally, including home.
Spring 2019 – The issue is identified and an internal review is initiated
During spring 2019, we identify that Danske Bank does not negotiate fee proposals from real estate agent home, while fee proposals from other real estate agents are negotiated. To assess the scope of the issue, an internal review is initiated.
Media, investors & analysts
Press releases on the issue:
17 Nov 2020: Voluntary deficit sales agreements via Home (Danish)
26 Oct 2020: Not acceptable business procedure (Danish)
You can also visit our news archieve or see supervisory reations