Best Initiative to Improve Danske Bank Group's
Customer Experience

This award recognizes the vendor, that contributed or led an initiative to improve the experience of Danske Bank Group’s customers in one or more markets. 

With this award we not only celebrate the impact created by the vendor for Danske Bank Group customer but also the way it was delivered, meaning that the initiative is expected to be realized through close collaboration between the vendor and Danske Bank Group.

The nominee should be in a position to present documented improvements for Danske Bank Group’s customer (e.g. direct link to customer ratings across multiple locations, testimonials from customers, customer satisfaction survey results), and positive feedback from the accountable business unit in Danske Bank.


Key criteria points

Address a real challenge — describe the clear scope of a problem and what the objectives of the initiative were.

Deliverables — describe in layman terms what results the initiative delivered and how the vendor contributed and impacted Danske Bank Group’s customer lives.

Execution & Challenges — describe how the initiative was executed with emphasis on the collaboration between Danske Bank Group, the vendor and potential third parties. Also, highlight the challenges and how you overcame them.

Aligned with values — describe how the contributions of the vendor align with Danske Bank’s essence

Outcome & Results — summarize the documented outcome compared to the industry or competition including how the nominee improved customers’ expectations. Also, include the customer testimonials or customer satisfaction survey results and feedback from the stakeholders in Danske Bank Group. 


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