Privacy statement and Use of cookies on Danske Bank websites & online services

At Danske Bank (which is a trading name of Northern Bank Limited, Donegall Square West, Belfast. Registered in Northern Ireland R568), we are committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you. It also explains the procedures we have developed to safeguard your privacy and ensure that you feel confident about the security of your personal information. Countries in the European Economic Area (EEA) are also required to have a similar standard of protection of personal data.

What information do we hold?

If you are a customer, we store information about you and use it to manage the accounts you hold with us and to provide you with services to suit your needs. Such information may include:

  • Details you give us on application forms
  • Information we acquire from operating your accounts
  • The identity of suppliers of goods and services to you
  • Information from other organisations, such as credit reference and fraud prevention agencies
  • Information from people who know you, such as joint account holders and people with whom you are financially linked

Read how we use your personal and business information about the kind of information which we may currently hold and the use to which it is put.

Whether you are a customer or not, we may also collect some information about you when you visit our website.

Use of personal information
You do not need to register to access most of our website pages. However, if you register for our Internet banking services (eBanking or Business eBanking), any details you provide may be stored for use on future visits so that you do not have to give us any information more than once.

The details you give us may be combined with information about your use of the Northern Bank Limited website and also information from our other records, as detailed above in the section "What information do we hold?" in order to provide you with online services you request.

If you register, we will treat you as having consented to our using your personal data in the manner described in this Privacy statement and Use of Cookies Policy. If you do not register, the personal data we collect from you will be limited to that which you give us in order to process your request and we will use that data only to fulfil that request.

E-mail addresses
We respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information. We will not send you unwanted email messages or junk mail, and your details will not be passed to any organisation outside Danske Bank Group without your explicit permission.

However, we may use email in response to enquiries you make about our services or service issues. Please see further information on use of email in our Terms of Use.

Right of access to your information
If you want to know what personal information Northern Bank Limited holds about you, you have a right to request a copy of that information (subject to the provisions of the Data Protection Laws). If it transpires that the information held is inaccurate, we will make the necessary amendments and confirm to you that these have been made. You must write to us if you want to see this information at our address. Access to your data will usually be provided free of charge, although in certain circumstances we may make a small charge where we are entitled to do so under Data Protection Laws.

Cookies
Cookies are passive files which are stored on your computer or other IT equipment. They enable us to recognise your computer and obtain information about the pages visited and functions accessed from your computer/equipment. Cookies do not contain details about, for example, who you are or where you live. Cookies cannot spread viruses or other harmful programs.

Purpose
We use cookie data in connection with our ordinary activities and the different solutions we offer. We also use cookies for the compilation of statistics which, for example, can be used to improve our websites and tailor the experience to your needs. We also use some cookies in our marketing.

Cookies cannot be used to identify you as a person, but we can use the information about the websites visited from your computer together with the other data held about you. We obviously only use the data in accordance with the applicable legislation.

When you log on to our self-service solutions such as Danske eBanking, we save information about where and when you visited our websites. We use this information to make our advisory services and marketing to you as relevant as possible. We only save the information if you have also consented to the use of cookies. However, please note that session, functionality and operational cookies are placed in any circumstances, as you would otherwise not be able to use our self-service solutions.

You can read more about the various cookies we use in the section ‘We use various cookies’.

Consent to the use of cookies, revocation of consent and refusal of cookies
The first time you use one of our websites or apps, a message will be shown about the use of cookies. You consent to the use of cookies by clicking ‘OK’ or ‘Yes, I accept’. If you do not click ‘OK’ or if you click ‘No thank you’, no consent is given, and no cookies are placed except for those necessary for our websites to function.

However, we store a cookie to remember your choice, and, in connection with your next visit to the website, no other cookies will be used if you have not chosen ‘OK’ or if you have chosen ‘No thank you’.

If you wish to revoke your consent or completely avoid cookies, you must disable cookies in your browser. However, you should be aware that disabling cookies means that you cannot log on to our self-service solutions or use other functions which require that the web page in question can remember your choices.

We use various cookies
Description of the various types of cookies we use:

Name Type
(Note 1)
Scope
(Note 2)
Purpose
(Note 3)
Classification
(Note 4)
Names_cc TypeSession ScopeGlobal        PurposeStatistics ClassificationCat. 2 – operations
Names_sq TypeSession ScopeGlobal PurposeStatistics ClassificationCat. 2 – operations
Names_sv_sid TypeSession ScopeGlobal PurposeStatistics ClassificationCat. 2 – operations
Names_vi TypePersistent ScopeGlobal PurposeStatistics ClassificationCat. 2 – operations
NameAMCV_AdobeOrg TypePersistent Scopelocal PurposeVideo Statistics ClassificationCat. 2 – operations
Namedemdex(3rd party cookie) TypePersistent ScopeGlobal PurposeVideo Statistics ClassificationCat. 2 – operations
NameBrowserDetectCookieTest TypePersistent ScopeLocal PurposeTo check whether the computer is ready to run eBanking ClassificationCat. 1 – needed for functionality
NamePopupShown TypePersistent ScopeGlobal PurposeTo count the number of pop-ups shown ClassificationCat. 1 – needed for functionality
NameQST (3rd party cookie) TypePersistent ScopeLocal PurposeUser survey ClassificationCat. 1 – needed for functionality
NameQSI_HistorySession TypeSession  ScopeLocal PurposeUser survey ClassificationCat. 2 – operations
NameQSI_SI__intercept TypePersistent  ScopeLocal PurposeUser survey ClassificationCat. 2 – operations
NameeBoks. ASP.NET_SessionId TypeSession ScopeLocal Security
ClassificationCat. 2 – operations
NameeBoks.ticket TypeSession ScopeLocal Security
ClassificationCat. 2 – operations
NameeBoks.uiculture TypeSession ScopeLocal Remember language
ClassificationCat. 2 – operations
NameeBoks.vad TypeSession ScopeLocal PurposeRemember view settings ClassificationCat. 2 – operations
NameeBoks.vpm TypeSession ScopeLocal PurposeRemember view settings ClassificationCat. 2 – operations
NameeBoks.vsp TypeSession ScopeLocal PurposeRemember view settings ClassificationCat. 2 – operations
NameC (3rd party cookie) TypePersistent  ScopeLocal PurposeMarketing ClassificationCat. 2 – operations
Namecid (3rd party cookie) TypePersistent  ScopeLocal PurposeMarketing ClassificationCat. 2 – operations
Nameuid (3rd party cookie) TypePersistent  ScopeLocal PurposeMarketing ClassificationCat. 2 – operations
NameCookiesOn TypePersistent  ScopeGlobal PurposeTo check whether cookies have been accepted or not ClassificationCat. 2 – operations
Namembox TypePersistent  ScopeLocal PurposeImprovement of content ClassificationCat. 2 – operations
NameEG-S-ID TypeSession ScopeLocal PurposeChat and help ClassificationCat. 1 – needed for functionality
NameEG-U-ID TypePersistent  ScopeLocal PurposeChat and help ClassificationCat. 1 – needed for functionality
NameJSESSIONID TypeSessionSession ScopeLocalLocal PurposeChat and help ClassificationCat. 1 – needed for functionality
NameMV9VSWQx (3rd party cookie) TypePersistent  ScopeLocal PurposeChat and help ClassificationCat. 2 – operations
NameRUc4MTU3MjcxMl9TSWQx (3rd party cookie) TypeSession ScopeLocal PurposeChat and help ClassificationCat. 2 – operations
Nameegofrcountforsession TypeSession ScopeLocal PurposeChat and help ClassificationCat. 2 – operations
Nameegofrsessionstarttime TypeSession ScopeLocal PurposeChat and help ClassificationCat. 2 – operations
NameADRUM_BT1 TypeSession ScopeLocal PurposeWeb monitoring ClassificationCat. 1 – needed for functionality
NameADRUM_BTa TypeSession ScopeGlobal PurposeWeb monitoring ClassificationCat. 1 – needed for functionality
NameJSESSIONID TypeSession ScopeLocal PurposeE-magazine ClassificationCat. 2 – operations
NamezmagsLastVisit_# TypePersistent  ScopeLocal PurposeE-magazine ClassificationCat. 2 – operations
NameARPT_STATS (3rd party cookie) TypeSession ScopeLocal PurposeE-magazine ClassificationCat. 2 – operations
NameASP.NET_SessionId TypeSession ScopeLocal PurposeThe cookie records the beginning of a user session and is removed again when the user session ends and saved. ClassificationCat. 1 – needed for functionality
NameNSC_JOox1ga0ejrf1rtbul3ixsesevlhvc0 TypeSession ScopeLocal PurposeThe cookie records the beginning of a user session and is removed again when the user session ends and saved. ClassificationCat. 1 – needed for functionality
NameSC_ANALYTICS_GLOBAL_COOKIE TypePersistent ScopeGlobal PurposeStatistics ClassificationCat. 2 – operations
NameSC_ANALYTICS_SESSION_COOKIE TypeSession ScopeLocal PurposeStatistics ClassificationCat. 2 – operations
NameHISTORY_LOCATION TypePersistent ScopeGlobal PurposeContent improvement ClassificationCat. 2 – operations
NameHISTORY_LOGIN TypePersistent ScopeGlobal PurposeContent improvement ClassificationCat. 2 – operations
OBRW (3rd party cookie) Session Local Open Banking Cat. 2 – operations
NameLocal storage
QSI_ActionSetHistory
Type
Session
Scope
Local

User survey
Classification
Cat. 2 – operations
NameQSI_History TypeSession ScopeLocal User survey
ClassificationCat. 2 – operations
NameEG-BUFFER-FLAG TypeSession ScopeLocal Chat and help
ClassificationCat. 2 – operations
NameEG-LnTime TypePersistent ScopeLocal PurposeChat and help ClassificationCat. 2 – operations
NameeGOFRPatterns TypeSession ScopeLocal Chat and help
ClassificationCat. 2 – operations
NameeGOFRPatternsChecksum TypeSession ScopeLocal Chat and help
ClassificationCat. 2 – operations
NameeGOFRPatternsExpSec TypeSession Local
Chat and help
ClassificationCat. 2 – operations
NameeGOFRPatternsSetTime TypeSession Local
PurposeChat and help ClassificationCat. 2 – operations
NameeGOFRStorage TypeSession Local
PurposeChat and help ClassificationCat. 2 – operations

 

1. Type (Note 1)

Session cookies: These cookies have a life from the moment you open your browser and until you close it again. When you close your browser, these cookies are automatically erased.

Persistent cookies: These cookies have a predefined lifetime and remain in your browser until they expire or you delete them.

2. Scope (Note 2)

Global cookies: A global cookie is a cookie which can be placed on any page on our websites.

Local cookies: A local cookie is a cookie which can only be placed on selected pages.

3. First-party or third-party cookies

First-party cookies: These are our own cookies.

Third-party cookies: These are cookies placed by third parties by agreement with us.

4. Purpose (Note 3)

Statistics: Adobe Analytics and Celebrus: Danske Bank Group uses Adobe Analytics and Celebrus, which are both tools that can be used for, among other applications, the performance of statistical analyses and profiling.

Read Adobe Analytics’ privacy statement.

Read Celebrus’ privacy statement

User survey – Qualtrics (QST – third-party cookie): Danske Bank Group uses the user survey tools Research Suite and Site Intercept from Qualtrics. Read Qualtrics’ privacy statement.

Marketing (third-party cookies):We use these cookies to track use across several web pages and websites. These cookies can be used to create visit profiles showing the searches carried out or the pages visited. We only share anonymous data with a third party unless otherwise expressly accepted by you.

Content improvement: We use these cookies to be able to display the content which is most relevant to our visitors.

Chat and help (MV9VSWQx and RUc4MTU3MjcxMl9TSWQx – third-party cookies): These cookies are placed to enable chats with visitors and to offer relevant help in relation to the pages visited.

Video statistics – Adobe Analytics (demdex – third-party cookie): We use Adobe Analytics, which is a tool for performing statistical analyses. Read Adobe Analytics’ privacy statement.

Web monitoring: We use these cookies to ensure that our IT services have a high quality.

E-magazine (ARPT_STATS – third-party cookie): We use ZMAGS to show interactive PDFs. Read Zmags’ Cookie Policy.

Facebook, Twitter, LinkedIn (third-party cookies)
On some of our websites you can link to/use the ‘Like’ button of Facebook, Twitter and LinkedIn. You should be aware that if you do so, Facebook, Twitter and LinkedIn will receive technical data about your browser, IP address and the pages you visit.

Danske Bank Group uses Facebook re-targeting/pixel, which is, for example, used to perform statistical analyses as well as profiling.

When you use these services, their cookie rules apply. You can read more about these cookie rules here:

https://www.facebook.com/about/privacy/
https://twitter.com/privacy
https://www.linkedin.com/legal/privacy-policy

Classification (Note 4)

Cat. 1 – functional: These cookies are so-called functional cookies which ensure that a given function or a given website can function wholly or partly. They are, for example, used in connection with chat and help as well as our questionnaires.

Cat. 2 – operational: These cookies are so-called operational cookies, which are placed to ensure the operation of our systems. They are, for example, used to make a website more relevant to the user based on statistics and content improvement.

These cookies are not covered by your cookies consent, but will be placed regardless of whether you have refused cookies, because they are necessary for the functions of the websites.

Erasing cookies
We cannot erase our cookies ourselves once they have been placed in your browser.

However, all browsers allow you to erase cookies individually or all at once.

The procedure for erasing cookies depends on the browser you use, but you can always find help on how to erase cookies in your browser. Remember to erase cookies in all browsers if you use more than one browser.