Lending to our retail and corporate customers
When granting loans, we begin a long-term commitment with customers. This means that we always make a careful evaluation to gain an understanding of a personal or business customer's financial situation. It is in both the customer's and our interest that we grant credit only when the customer can manage the obligation. We offer loans that are appropriate to their needs and financial capacity, and we make sure that they understand their financial obligations. In some cases, responsible lending also means that we must refrain from extending loans to customers.
We place an emphasis on exercising expertise in credit assessments and providing customers with high-quality advice.
Assessing environmental, social and governance risk
We conduct our lending activities in accordance with international principles promoting and safeguarding environment, human rights, labour rights and anti-corruption. Since the effects of our business on the environment and society extend beyond our own activities, we also consider the purpose for which our lending products are used. We endeavour to reach an understanding with customers so that they also conduct their business in accordance with these principles. This is why we assess possible environmental, social and governance (ESG) risks associated with lending to business customers. Our position statements explain how we work with specific industries and areas with elevated ESG risks. We will continue to review and improve our efforts in this area in order to meet our customers’ and stakeholders’ needs as well as possible.