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We operate with a number of standard conditions that make it easier for both parties to do their business.

These pages describe our security and delivery requirements and our travel policy if you need to travel as a supplier for Danske Bank Group. You can also read about our position on confidentiality and references.

Overview of conditions

We source products and services in many areas. In the overview below, you can see the specific environmental requirements for a number of products.

  • As a supplier, you may not make details of your agreement with us available to the public. This includes issuing press releases and inserting advertisements. You need our written permission in advance if you want to use our logo or trademark for advertising, PR or reference purposes.

    To obtain permission to use Danske Bank as a reference, please contact Group Press Relations

  • At Danske Bank Group, we consider it important that our suppliers address security matters in a controlled and structured way on the basis of recognised standards and best practices, such as the ISO 27000 series of standards. Suppliers must have a documented control environment, ensure segregation of duties where necessary and allow access to auditor statements etc. that document security levels and practices.

    Security requirements vary according to the service supplied
    Our security requirements always form part of the agreement with the individual supplier, but the requirements vary according to the IT service or activity to be supplied. The following security requirements are general and are based on the Group’s security policy and requirements for data security. Each agreement contains further specific requirements, such as an inspection of the company’s production facilities and premises. We also expect suppliers to be able to document compliance with our requirements.

    General security requirements
    Danske Bank’s suppliers must do the following:

    • Comply with statutory requirements, relevant executive orders and instructions as well as applicable orders from government regulators, such as the Danish Financial Supervisory Authority and the Danish Data Protection Agency. This includes giving such regulators free access when they want to make inspections – also in case of unannounced visits.
    • Observe professional secrecy in respect of all the Group’s systems and data. This also applies to any subcontractors and business partners. Suppliers must sign a declaration of confidentiality that will remain in force after the termination of the business relationship. In certain situations, the individual supplier’s employees must also sign a separate declaration of confidentiality.
    • Take the necessary technical and organisational security measures to prevent personal data from being accidentally or illegally destroyed, lost or impaired, from coming to the attention of any third parties, from being subject to unauthorised use, or from being processed contrary to applicable laws on data protection, including the Danish Act on the Processing of Personal Data. At our request, suppliers must provide adequate information to enable us to determine whether the requirements are complied with.
    • Be able to document all security aspects relating to the Group’s systems and data. At our request, suppliers must provide the Group with the necessary documentation.
    • Regularly report all security incidents relating to the Group’s systems and data. Suppliers must report any criminal activities or breaches of security immediately.
    • Inform the Group of any matters relating to the Group’s systems and data that have implications for auditing.
    • Use best practices for secure programming in relation to software applications.

  • If you plan travelling on behalf of Danske Bank Group, the principles of Travel and Expense Instruction should be applied in all cases.

    Always consider having a virtual meeting to avoid travelling for the sake of less time spent, minimizing environmental impact and reducing cost for the Group.

    Group-wide Travel and Expense Instruction
    Danske Bank Travel and Expense Instruction applies to all employees and all entities of the Group. The Instruction governs any travel, i.e. business, education and entertainment, no matter if the Group covers the costs completely or in part. 

    Suppliers who travel on behalf of Danske Bank Group must also comply with this Directive. See below guidance on how to book.

    How to comply with the Instruction
    When booking your ticket, please follow the general principles:

    • Travel needs approval. The supplier is responsible for having his/her journey approved by the business owner of Danske Bank.
    • Book through Danske Bank Group’s appointed travel agency (see section Specific Guidelines for Suppliers below).
    • Use public transportation to/from airports and railway stations whenever possible, accessible and safe, as the general rule. In most cases, trains and buses represent a convenient and cost efficient alternative and the least environmental impact. Private car including parking is only justified when time is critical and the cost is reasonable.
    • Book lowest airline fares. Use low-cost carriers if they cover your destination. Book restricted economy if available. Business class is not allowed.
    • Book early. The sooner you book your ticket, the lower the rate is. Book lowest hotel rates available,taking into consideration reasonable requirements, e.g. hotel costs plus the costs of transportation.
    • Taxis. Use common sense. Bear in mind the additional costs for the Group, as well as the environment when taking a taxi. Always consider whether use of public transport or car rental is more economic.
    • Car rental. If car rental is considered the choice of car size must be based on price, safety, number of passengers and luggage. 
    • Travel by train is an environmentally friendly type of transportation and should replace travel by air, taxi and car whenever possible and does not prolong your trip significantly. Standard/second class is the rule. First class travelling can only be justified under special circumstances.
    • Bonus points earned on business trips should, whenever possible, be used for business trips and/or upgrades.
    • Cash compensation must be returned to the Group in case of flight delays, cancellations and denied boarding due to overbooking.
    • Safety. Arrange travel with minimal risk to yourself and to Danske Bank Group.

    Specific guidelines for suppliers:
    Suppliers must book their travel arrangements themselves and comply with the above Instruction. The responsible Danske Bank contact person must approve travelling and the cost of travel.

    Suppliers can book as Danske Bank Guests through the travel agency American Express Global Business Travel (Amex GBT), Team Danske Bank, Copenhagen.

    Contact details:
    The responsible Danske Bank person (the owner of the business with the specific supplier) must approve the travel booking and the price.

    1. Send the booking request to the above email address with attached approval from the Danske Bank responsible person. 
    2. Inform that you are a supplier/guest to Danske Bank.
    3. The booking request as well as the booking confirmation must be sent with a copy to the Danske Bank responsible person.
    4. Payment can be either 
      • by supplier's credit card (signing a "signature on file" form)
      •  invoice to Danske Bank if this has been agreed in advance. The email to the travel agency must then include cost centre details (B-number of the Dansk Bank responsible person, reg. number and account number/reason for travel)

  • The text below offers practical delivery information, including our requirements for delivery notes, boxes, pallets and packaging. You can also learn what we do if packaging or products are defective or incomplete. Note that the terms and conditions apply to yourself and any subcontractors.

    Delivery information
    As a supplier, you must attach a delivery note to all articles that you deliver to our warehouse, and you must meet our requirements for packaging and so on.

    A delivery note must contain the following details:

    • Supplier’s name
    • Purchase order number
    • Product code (Danske Bank’s)
    • Product name/description
    • Buyer/contact at Danske Bank

    Requirements for packaging, boxes, labels and pallets
    Danske Bank has a number of requirements for packaging, boxes, labels and pallets. The requirements are stated on the purchase order and may vary depending on the product in question. If you do not meet the requirements, we reserve the right to refuse to accept the delivery.

    Defective or short delivery of articles
    If packaging or articles delivered are defective or you have delivered an incorrect number of articles, we reserve the right to ask you to take remedial action.