The COVID-19 experience of sending more than 19,000 employees from the office to work from home will now have a lasting impact on how work is structured and conducted at Danske Bank. With early indications of increased customer satisfaction, employee engagement and productivity, Danske Bank now wants to capitalise on the experiences the last couple of months.
Image: Collage of employees in Danske Bank during the corona pandemic.
“This experience has proven that there is so much untapped potential in the virtual workspace that we need to explore and use to create a more attractive and flexible workplace going forward while still maintaining the inspiration, energy and social connection that comes with belonging to a physical team and environment,” says CEO at Danske Bank, Chris Vogelzang.
Collecting input from employees
Among other changes, the project is looking into changing corporate facilities going forward to focus on more team-spaces and work hubs for physical meetings, brainstorms etc. and less on solo work stations as more employees would work remotely some of the time.
“We are aware that an increasingly virtual workplace comes with challenges and matters that need to be identified and addressed, just as we need to ensure that our colleagues have the proper tools, skills and equipment to work from multiple locations,” says Frans.
That’s why the project is also continuously collecting perspectives and ideas from employees – both via online surveys and dialogues between leaders and employees.