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Danske Bank becomes the first bank in the Nordic countries to enable business customers to bank through AI agents

Danske Bank is launching a way for business customers to connect their preferred AI solutions to their banking data. The service makes it easier for customers to access real-time financial data and use banking services within the systems and AI solutions they already use, such as Claude or ChatGPT.

The service gives customers greater control over how and where they use their financial data. By connecting directly to Danske Bank, they can ask questions, create tailored financial views and, ultimately, take action with a simple prompt.

For example, a customer can ask its AI assistant to:

• Provide an overview of current account balances
• Analyse recent transactions
• Create tailored financial views
• Build a cash-flow forecast
• Combine information from several APIs in one interaction

The service uses a Model Context Protocol (MCP) server that acts as a bridge between a customer’s AI solution and Danske Bank’s application programming interfaces (APIs). Instead of switching between bank portals, treasury systems, accounting platforms and spreadsheets, customers can connect their AI solutions directly to Danske Bank’s Premium APIs.

Because the service uses existing APIs, the customer’s AI agent connects through the same secure, authenticated infrastructure as other customer integrations. Access to the customers own banking data requires the relevant onboarding, certificates, credentials and subscriptions.

“With this solution, we are giving customers greater freedom to choose how and where they interact with us. We want our services to be available whenever and wherever customers need them, seamlessly integrated into the tools they choose to use. By combining close customer collaboration with our focus on GenAI innovation, we can quickly explore new solutions that simplify financial operations and give customers greater control,” says Flaminia Franca, Head of Transaction Banking in Danske Bank.

The service enables an AI agent to understand and navigate Danske Bank’s portfolio of Premium APIs. It can help customers identify relevant capabilities, access documentation, test APIs using mock data and establish a connection directly within their preferred agentic AI solution.

This makes it significantly easier for customers, including those without traditional development expertise, to explore and start using Danske Bank’s Premium APIs without the same level of technical integration typically required.

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