Danske Bank has today implemented a number of changes across the organisation and, in this connection, a total of 262 positions have been made redundant. The majority of the redundancies are in Denmark (199), with the remaining redundancies in Sweden, Finland, Norway, Lithuania, Poland and UK.

The changes reflect our continued efforts to adapt our organisation to our strategy and to remain a competitive, customer-focused bank in a rapidly changing market.

As we increase investment in strategic growth areas and new competences, we are adjusting our organisation in other areas as a result of increased automation, efficiencies, simplification and adjusted strategic priorities. Overall, this means that we need fewer employees in some parts of the organisation.

Karsten Breum, Chief Human Resources Officer at Danske Bank, says:

“The adjustments are driven by a faster pace of change and shifting competence needs in the bank. As our external environment, the financial sector and technology continue to change, we are on an ongoing basis adapting our organisation to ensure that we have the right competences and the necessary capacity in place. And as we have said before, we do expect this to result in a smaller workforce over time as roles and needs evolve.”

He continues:

“These decisions are always difficult, not least because they involve valued and skilled colleagues. While we continuously invest in training and upskilling colleagues in many areas, it is not always possible to fully bridge the gap between existing skills and future needs.”

The organisational changes and redundancies affect different parts of the organisation, including the customer-facing part of our personal customer business in Denmark. Over the past year, we have achieved significant efficiencies, including increased use of digital tools and AI based solutions that help handle simpler tasks more efficiently. At the same time, customer behaviour is increasingly shifting towards digital solutions. Against this backdrop, we are adjusting capacity to reflect how the bank operates today and how customers engage with us. Customers will continue to experience the same high quality of service and advisory support as before, and the efficiencies we have already achieved are increasingly allowing our employees more time to focus on the situations where we can truly make a difference for our customers.

The affected employees have been informed and will be offered support, including job-matching opportunities and access to the bank’s internal job portal during the notice period.