The opportunity to work nights from home, and to work much more from home in general, was spurred by the Covid-19 pandemic.
“Danske Bank has evolved into a workplace where you have a lot more freedom. Working from home was a hit – and a necessity – during the pandemic, and calls for it to continue were clearly heeded by management. We don’t just go back to the old ways because that’s how we used to do things. We continue to do the things that work for us, because that makes employees happier. Management listens to us – and that is a really important trait.
Night shifts – I love them!
When Lisa did her first night shift in 2014, she was immediately hooked. Her eyes light up when she talks about why she likes the night shift so much:
“At night we only deal with emergencies: a customer who has fallen for a phishing scam, or someone out travelling whose card doesn’t work – situations that cannot wait until morning. There are only two of us operating the phones at night, so we have to take care of everything and make all the decisions needed to support the customer. It’s exciting! Much different to the daytime, because I help people who need urgent assistance. Customers are often very thankful, too. Sometimes just because they can actually get through to us at night. I have customers who say: ‘Thanks a lot for staying awake all night just to help me out!’ That really motivates me,” says Lisa.
Despite her love of the wee hours, she has no wish to drop her daytime shifts at the office completely, for that’s where she meets her colleagues and feels part of a community.