Over the past years, Danske Bank has made Generative AI technologies a strategic investment and a key part of our Forward ‘28 strategy and our digital and technology transformation, which includes move to public cloud, leveraging the latest technology, and investing in our data platform & artificial intelligence. 

With the appointment of Kasper Tjørntved Davidsen, we are accelerating our efforts to integrate Generative AI into our ways of working and create a better experience for our customers.

“Kasper’s technical capabilities and extensive experience with executive leadership roles and large-scale digital transformations will be instrumental to realise our commitment to being frontrunners in the GenAI revolution within financial services and becoming an AI first bank “, says Richard Davis, Chief Technology Officer at Danske Bank.

At Danske Bank, we have made Generative AI a priority
Now more than a year ago, DanskeGPT was launched, and since then, it has been full speed ahead with GenAI with a focus on adoption, upskilling and training, and continued enhancements and releases of new Generative AI solutions.

To date, we have launched 12 Generative AI solutions including DanskeGPT, DanskeAssist, GovDoc Assistant, and HR Assistant, with new solutions being continuously tested and launched.

Almost 16.000 employees at Danske Bank use one or more of our internal Generative AI solutions every month, and 90% of all Danske Bank employees have participated in Generative AI trainings.

Purposeful approach to adoption
Kasper Tjørntved Davidsen is impressed by the progress Danske Bank has made so far:

“As Generative AI has gained momentum over the past few years, it has become clear that the truly successful and forward-thinking companies are those that are intentional about AI and have a purposeful approach to adoption”, he says and continues:

“From my perspective, this is where Danske Bank stands out in the sector. Danske Bank creates and delivers value for customers, employees and shareholders by combining proven technologies with Generative AI capabilities and innovations. With a strong executive vision of becoming an AI-first bank, Danske Bank is leading this transformation with meaningful action and clear intent.”

A possible game changer
At Danske Bank, we will continue to explore new opportunities and utilise Generative AI technology to innovate and strengthen our business. Frans Woelders, COO at Danske Bank elaborates further:

“AI is increasingly fundamental to our business growth and will be transformational in how we interact with and advise and support our customers. That is why it is a key focus area in Danske Bank. I am looking forward to seeing the progress we will achieve in the coming years under Kasper’s leadership.”