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15 Jun 2020 – Articles

First step towards more efficient ways of working

700 employees now embark on a more efficient and less hierarchical way of working that is aimed at enabling Danske Bank to provide better customer experiences and react faster to changing customer behaviour. As part of changing the way of working and modernising our IT systems, 63 employees will be leaving Danske Bank.

As part of Danske Bank’s plan to become a better and more efficient bank, we introduce a new and more flexible way of working which we call Better Ways of Working.

In total, up to 5,000 employees working primarily within the areas of IT and Business Development will change to this new way of working. The outcome will be less bureaucracy and more flexibility for employees in their daily work.

Today, the first 700 employees will start with the new way of working. They will be organised in cross-functional teams with the various competencies needed throughout the development process, and will get the mandate to decide on how to develop the best solutions for Danske Bank’s customers. 


The aim of this new way of working, which we call Better Ways of Working, is to enable us to provide better digital customer experiences and to react faster to our customers’ wishes and needs that are constantly changing. 

Lars Alstrup

Lead of the Better Ways of Working initiative, Danske Bank



“The aim of this new way of working, which we call Better Ways of Working, is to enable us to provide better digital customer experiences and to react faster to our customers’ wishes and needs that are constantly changing.

Our customers increasingly request and use our digital solutions, and our new initiative is thus an essential part of our work on being a modern bank that customers find easy to use,” says Lars Alstrup, Lead of the Better Ways of Working initiative.

As a result of the new way of working and modernisation of our IT systems, 156 positions - primarily coordinating roles – will become redundant. While we have found other positions for most employees, 63 employees across Business Development and IT (40 located in Denmark and 23 in Lithuania) will leave Danske Bank.

“We are sorry that we have to say goodbye to a number of skilled employees, but this is a natural outcome of our ongoing work on becoming more efficient, including working in other ways. We will, of course, do our best to help the affected employees on with their careers in the best possible way,” Lars Alstrup says.